Frequently Asked Questions
Quick answers on our company credentials, product selection, purchasing and technical support. Every answer links back to information published on this site.
Company & Credentials
What kind of company is Inno Healthcare?
Ningbo Inno Smart Health Technology Co., Ltd. is a National High-Tech Enterprise focused on the R&D and manufacturing of active medical devices, covering nebulization therapy, low-frequency therapy, pneumatic rehabilitation and EMS fitness & health.
What certifications and patents does the company hold?
The company is certified to ISO 13485 and holds CE, KFDA, PMDA, RoHS and SGS credentials, with more than 65 authorized patents including 2 invention patents.
Which core technology platforms does the company own?
Five core platforms: EMS technology, pneumatic massage technology, bio-gel technology, EMG biofeedback technology and TCM acupoint massage technology.
Which markets do your products serve?
Our service network covers more than 30 countries, with credentials covering China, the EU, Korea and Japan.
What are your production and quality control capabilities?
A 3,537 m² facility with modern dust-free workshops, 21-metre semi-automatic production lines and testing instruments, backed by full-process quality control from raw materials to finished products. Customer satisfaction has exceeded 98% for five consecutive years.
Products & Selection
Which medical device products do you offer?
For nebulization therapy: IHC-M402 head-mounted mesh nebulizer and IHC-M806 portable mesh nebulizer. For pain relief and daily therapy: IHC-M0101 low-frequency therapy device combining EMS/TENS.
Which EMS fitness & health products do you offer?
IHC-K10114 Smart EMS Body Sculpting Device and IHC-K21001 EMS Compression Socks, aimed at sculpting and muscle activation, and daily training and leg care respectively.
Which pneumatic rehabilitation products do you offer?
IHC-K50105 Calf Air Compression Massager for calf soreness, and IHC-K40132 Leg Air Compression Massager for full calf-and-thigh coverage.
Which massage and relaxation products do you offer?
IHC-K30506 Vibrating Smooth Massage Ball — a 33.3g ultra-light body with three adjustable intensity levels, suited to targeted sore-spot relief.
How do I choose the right product quickly?
Decide by use case first, then narrow down by specification: a mesh nebulizer for nebulization therapy, a low-frequency device for pain therapy, pneumatic or EMS products for sports recovery, and a massage ball for localized relaxation.
Purchasing & Partnership
Do you support bulk purchasing, and how do I get a quote?
Yes, we support bulk purchasing and partnership discussions. Please contact the regional B2B lead using the email addresses in the site footer and we will provide a formal quotation and product documentation.
Who should I contact in each region?
China B2B: alex@inno-healthcare.com; US & Europe B2B: mioooo@inno-healthcare.com; Korea B2B: luyu@inno-healthcare.com; Japan B2B: dong@inno-healthcare.com.
What partnership models do you offer?
We welcome medical device R&D, production cooperation and strategic partnerships, covering product customization, joint development and channel distribution.
Technical Support
How do I obtain product manuals and certificate documents?
Contact your regional B2B email address or submit a request through the Contact Us form on this website, and we will provide product manuals, test reports and certificate scans.
Can the specifications on this website be used as acceptance criteria?
Website specifications are for selection reference only; the actual configuration and specifications are governed by the manual shipped with the product and the technical annex of the contract.
Still have a question? Reach out via the Contact Us page or the B2B emails in the site footer.